Refund policy

At ANTIJO, we take great care in packing and delivering your order. Since our products include skincare and beauty items, we follow strict hygiene standards to ensure the safety and quality of every product.

Please read our policy carefully before placing your order.

1. No Returns on Skincare Products

Due to hygiene and safety concerns, we do not accept returns on skincare or beauty products once they have been delivered.

We cannot accept returns for reasons such as:

  • Change of mind
  • Incorrect shade selection
  • Personal preference
  • Product not meeting expectations
  • Opened or used products

All skincare and beauty products are considered non-returnable.

2. Exchanges for Damaged Products

We only offer an exchange if your product arrives damaged, broken, leaked, or defective.

To be eligible for an exchange:

  • You must record a continuous, unedited unboxing video before opening the package.
  • The video must clearly show the shipping package, shipping label, and the sealed package before it is opened.
  • Continue recording while opening the package and inspecting the product.
  • The damage must be clearly visible in the video.
  • You must contact us within 3 days of delivery.
  • The unboxing video must be provided as evidence when submitting your exchange request.

Important: Claims without a proper unboxing video may not be eligible for an exchange.

3. Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at antijostudio@gmail.com.